FAQ
The payment procedure and authorization will be done via our partner Saferpay. You will be linked automatically to their website and redirected to Scandlines online-booking after authorization of payment. Your account- or credit-card-data will not be saved in Scandlines booking-system.
Saferpay guarantees a maximum of safety by usage of the latest coding-technologies (based on present SET- and SSL-standards) and fulfills all safety-relevant requirements of card-providers. The computer centre is monitored 7 days a week and around the clock and guarantees maximum availability.
Further on you have an unlimited right of retraction in cases of unauthorized credit-card-payments and direct debiting. Please contact your bank concerning valid deadlines.
Mastercard/Eurocard, Visa, American Express, Diners and Dankort are accepted on board Scandlines ferries.
This option depends on the Scandlines route you want to travel on. For the routes from Puttgarden to Rødby and from Helsingør to Helsingborg pre-booking is not necessarily required. Due to the high departure frequencies of those Scandlines routes periods of waiting are very seldom and do only occur in exceptional cases, like at weekends in peak season. On the routes from Rostock to Gedser and from Sassnitz to Rønne as well as on the routes directly to Trelleborg/ Sweden from Rostock and Sassnitz we urgently advise a reservation, not only in peak season and on bank holidays. For travelling to the Baltic states, pre-booking is coercively necessary.
We would recommend to make a pre-booking:
If you plan ahead and book a certain ferry in advance, you will safe significantly. For a slightly higher fee, you will receive more of our services and be able to use them flexibly, even if your plans of travel should change.
The choice is yours.
Beside Euros, common currencies like US Dollar and Danish, Swedish or Norwegian Krone are accepted as payment.
Special conditions:
On the Travemünde - Ventspils line, US Dollar, Danish Krone and Euro are accepted.
A branche of the “Reisebank” is located in the terminal at Rostock.
Fixed amounts can be changed into Swedish or Danish krone on most ships for a charge. Smaller amounts of Litas or Lats can be changed into Euros on the Baltic State lines.
Every booking at a Scandlines Service Center or on the Internet has to be paid immediately. Payment is possible with Visa- or Mastercard as well as by electronic debiting inside Germany under allegation of bank code and account number.
In case of booking directly on the spot, payment is also possible with other credit cards and cash, too.
For electronic payment Scandlines works in close collaboration with “Saferpay”, a company warranting high security standards.
Generally, for the transportation of animals the general terms of transportation for persons are valid as well. In the owner’s company small pets are allowed aboard. Bigger animals and dog breeds evaluated as “dangerous” mustn’t leave the craft during the stay aboard. If the crossing is a longer one it is possible to tread the car deck, as far as arranged with the crew. Aboard, muzzle and lead are basic prerequisites for the carriage of dogs and belong to the owner’s duties. For hygienic reasons pets are not allowed in restaurants and shops. Staff orders always have to be followed immediately. Furthermore, we would like to advise you of the need to carry along an international vaccination card for your pet. Further information to the terms of entry with pets, the obligatory registration and much more can also be received at the tourist information
www.visitsweden.com and
www.visitdenmark.com.
Pedestrians for the Scandinavian routes use the suburban railway-connection from central station to “Seehafen” or take the tram number 2 from the cental station to “Dierkower Kreuz”, to go on with the bus number 49 to “Seehafen”. The way from the suburban railway station to the ferry terminal takes you about 20 min of walking. The bus stop is situated directly at the terminal. Attention: passengers of the route from Rostock to Ventspils please use the terminal at the south gate, pedestrians please apply for pickup at booking.
In case of having missed your booked ferry, please contact immediately the Scandlines Service Center. Phone +49(0)1805 11 66 88 (14 ct/min inside Germany DTAG fixed line network; mobile prices may vary).
More information:
Scandlines changing and cancellation terms
You don't have to use your ticket on Helsingør-Helsingborg at the same calendarday like the crossing Germany-Denmark. A possible difference in the ticket price has to be payed at the Check-In in Helsingør or Helsingborg respectivily.
The price for one crossing includes the car incl. up to 9 (Bornholm 5) persons. Children up to 3 years , that are aboard as pedestrians and in company of an adult, travel free of charge, but have to be booked in advance. Excluded from these regulations are routes whose car tariff does not include persons (e.g. Rostock- Ventspils).
If the name of the travelling person, address or licence plate for the booked crossing for the routes to Scandinavia change, it is not necessary to inform the shipping company in the runup to the crossing. Besides, please point out the changings at the check-in. For safety reasons, ferries are available only for a certain number of passengers. That is why there is no duty of transportation if you arrive with more persons than stated in the booking. For these reasons, a changing of the number of travelers in your booking is necessary. Please do not book more persons than necessary as well, because if you would do so, you would unnecessarily block capacities. There is no duty of transportation as well, if the vehicle category does not fit to the one stated in the booking (e.g. booking of a car, arrival with a caravan). For the Baltic routes a changing of the data mentioned above coercively has to be told to the shipping company.
Changes of departure days and crossing time must always be done as soon as possible.
No sorry, that's not possible. The departure-day and - time has to be fixed for the Economy- and Standard-Tariffs in all cases. The ticket will be accepted within the current price-period of the booked depature without additional costs. The Plus-Tarif has to booked for a particular departure day.
On the Sweden and Baltic State lines, cabins can be booked with the ticket or paid for on board if there are vacancies. Pullman seats can also be booked in advance or paid for on board on the Baltic State routes.
The packing orders are only valid for the area of the Federal Republic of Germany. That is why there is no deposit duty for the sales of disposable packaging beyond the 12 miles zone (Puttgarden: 3 miles zone)…